The Royal Hospital for Neuro-disability (RHN) has transformed its approach to care through the adoption of PatientSource, a modular Electronic Patient Record (EPR) system. Moving away from paper-based processes has brought measurable improvements to clinical workflows, patient safety, and staff efficiency.
Since implementing PatientSource, RHN has dramatically reduced its reliance on printed documents. Previously, staff spent significant time printing, collecting, and filing paperwork, particularly patient observations, which required colour formatting and multiple copies. With all records now digital, this time is reclaimed, allowing clinicians to concentrate more on delivering high-quality patient care. One staff member noted that the benefits go far beyond reducing printing costs, it’s also about reclaiming valuable time and streamlining everyday tasks.
PatientSource also offers powerful customisation features, allowing the hospital to tailor observation templates to individual patient needs. Staff can include specific data points, such as menstrual cycle tracking, without being burdened by irrelevant fields. Everything is presented in a clean, easy-to-read format, making critical information accessible when it’s needed most. This customisation has helped ensure that care is truly patient-centred and efficient. The platform has also had a positive impact on collaboration across RHN. When new features are introduced in one ward, staff in other areas are often quick to request access themselves. The system is intuitive and well-received across departments. Even GPs, who use a separate system (EMIS) for primary care, have praised PatientSource for its ease of use, describing it as straightforward and user-friendly.
Medication safety has seen notable improvements as well. While early use of the system appeared to reveal a spike in missed medications, this was actually due to increased visibility, issues that were previously difficult to track were now clearly documented. With real-time alerts and accurate monitoring, medication administration has become more reliable, significantly reducing the risk of errors and enhancing patient safety.
With better access to real-time data, managers can identify areas where additional support or education is needed. This has led to more targeted training initiatives and ultimately, improved patient care. Nurses and other clinicians have shared that they now spend less time on paperwork and more time with patients, an outcome that benefits everyone.
PatientSource continues to support RHN on its journey toward safer, smarter, and more efficient care. The hospital’s experience highlights the value of a flexible, user-friendly EPR in transforming healthcare delivery and empowering clinical teams.
